Refund policy

Last updated: September 23, 2026

Every piece from Etheric Manifest LLC is custom-made by hand, cast from your own dental impression, and built for one mouth only: yours. Because of that, the policy below is strict. By placing an order, you agree to it in full.

1. All Custom Orders Are Final Sale — No Refunds 

There are no refunds on custom orders. This covers all custom grillz (NPG dental gold, .925 sterling silver, gold-plated/dipped silver, and every finish, including plain, open face, diamond cut, and diamond dust) and any made-to-order jewelry.

  • Custom orders cannot be canceled, returned, or exchanged once you place them.
  • Deposits and payments on custom work are non-refundable.
  • Waiting longer than an estimated turnaround time is not grounds for a refund or cancellation (see our Shipping Policy: there is no standard turnaround time).
  • Changing your mind, a change in style preference, or buyer's remorse is not grounds for a refund.

2. Mold Kits & Impression Appointments — Final Sale

  • Mold kits are final sale once shipped.
  • Impression/scan appointment fees are non-refundable once the appointment is held.
  • If your impression arrives unusable (taken incorrectly, damaged, or incomplete), you will need a new mold kit at your own cost.

3. Fit Guarantee (Our Remedy for Fit Issues)

We stand behind the fit of every piece. If your grillz don't fit properly when they arrive, we will adjust or remake them one (1) time at no charge, as long as:

  • You used our official mold kit or had your impression taken by us, and followed our instructions;
  • You contact us within 48 hours of delivery with your order number and clear photos and/or video showing the issue; and
  • You send the original piece back to us (you pay return shipping).

A remake or adjustment is the only remedy for fit issues. It is not a refund.

4. Defective or Incorrect Items

If your piece arrives defective or isn't what you ordered, contact us within 48 hours of delivery with your order number and clear photos/video. Once we approve it, we will repair, replace, or remake the item at no cost to you.

5. Damage After Delivery

If your grillz fit when delivered and are later bent, broken, or damaged (for example, carried loose in a pocket, dropped, chewed on, or worn while eating), that is not covered. Repairs or replacements require a new paid order.

6. Hygiene & Safety

Grillz go in your mouth. For health reasons, we never accept returns of any oral product that has been worn, tried on, or removed from its packaging, and we never resell oral products.

7. Non-Custom Items (If Offered)

Ready-made, non-oral items may be returned within 7 days of delivery if they are unused, unworn, and in original condition. You pay return shipping. Approved refunds go back to your original payment method within 5–10 business days after inspection.

8. Chargebacks & Payment Disputes

If you have a problem, contact us first. We always work with customers to make it right. Filing a chargeback or payment dispute without contacting us first may result in:

  • Our submission of your order records, signed-off design details, photos, and delivery confirmation to your bank or the payment processor; and
  • Being refused future orders.

9. Contact Us

For remakes, fit issues, or any order support:
Email: info@ethericmanifest.com
Phone/Text: (786) 675-3431
Please include your order number in every message.