Shipping policy

Last updated: September 23, 2026

This Shipping Policy applies to all orders placed with Etheric Manifest LLC ("we," "us," "our"). By placing an order, you agree to the terms below.

1. There Is No Standard Turnaround Time

Every piece is custom-made by hand, one at a time. Because of that, there is no standard or guaranteed turnaround time. How long your order takes depends on your design, the metal and finish you chose, how quickly we receive a usable impression, and our current order volume.

To help you plan, here is what orders typically take. These are estimates, not guarantees:

Out-of-state (U.S.) orders: usually around 2–3 weeks
International orders: usually around 4–6 weeks

Estimates start after we receive a usable impression and your order is paid. Complex designs, remakes, busy seasons, holidays, and carrier or customs delays can make it take longer. A longer-than-estimated wait is not grounds for cancellation or a refund. If you need your piece by a certain date, please reach out before ordering and we'll tell you honestly whether we can make it happen.

2. How the Process Works

Order: Place your order online.
Impression: We mail you a dental mold kit with instructions (Miami customers can book an in-person impression appointment instead).
Return your mold: Take your impression carefully and mail it back to us.
Production: Once we receive a usable impression, your piece goes into production. It is cast, finished, and polished by hand.
Delivery: Your finished piece ships to the address on your order, with tracking.

The sooner you return your mold, the sooner your piece is done.

3. Where We Ship

We ship across the United States and to select international countries. Any country available at checkout is one we currently ship to. If you don't see your country, contact us and we'll let you know whether we can ship there.

4. Shipping Methods & Rates

We ship with USPS, UPS, or FedEx. We choose the carrier.
Shipping rates are shown at checkout. Your finished piece ships once it is complete, not on the day you order.
Carrier transit times shown at checkout apply only after your piece ships. They do not include production time.
High-value orders may require a signature on delivery.

5. International Orders

You are responsible for any customs duties, import taxes, VAT, and brokerage fees charged by your country. These are not included in our prices or shipping charges.
Customs can delay a package. We cannot control customs delays and are not responsible for them.
If you refuse a package or don't pay duties and it is returned to us or abandoned, that is not grounds for a refund. You will pay any fees to reship it.

6. Tracking

When your order ships, you'll get a tracking number by email and/or text. Please allow up to 24 hours for tracking to update.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for packages sent to an incorrect or incomplete address that you entered. If a package comes back to us because of an address error, you will pay to reship it.

8. Lost, Stolen, or Delayed Packages

Once the carrier marks a package as delivered, we are not responsible for loss or theft.
If a package is lost in transit, contact us and we'll help you file a claim with the carrier.
We are not responsible for delays caused by carriers, weather, holidays, customs, or anything else outside our control.

9. Damaged Packages

If your package arrives damaged, contact us within 48 hours of delivery with photos of the packaging and the item. We'll work with you to resolve it.